We accept all major credit cards. The charge will be made according to the posted payment instructions.

If you wish to cancel or make any changes to your confirmed online reservation, please email us at support@reefowner.com A service charge will be applied for any guest initiated cancellation.

1) Within 48 hours: 10%

2) 2 Months before your reserved arrival date: 50%

3) Within 2 months of your reserved arrival date: Not possible

1) Within 48 hours: Free if available.

2) 2 Months before your reserved arrival date: 50% if available

3) Within 2 months of your reserved arrival date: Not possible

As a standard practice of the hotels, a deposit will be required at your check in, which will be returned to you at check out. Amount of deposit depends on your stay.

Notify all of your issuing banks (ATM and Credit Card) you’ll be traveling to the Countries and the dates you’ll be traveling on before you leave to ensure access to your funds readily.

Check with your issuing banks to see whether your ATM or Credit card is subject to daily spending or withdrawal restrictions while abroad.

Be sure you know your PIN for your debt or credit cards so you can get local currency from ATMs worldwide.

Arriving and departing, early or late at Atlantis:

* Check-in at Atlantis is 4pm and Check-out is at 11am.

* Luggage and large items may be stored with the bellman.

* Atlantis offers guests complimentary use of In-Transit Hospitality Lounges, which allows guests with early arrivals (prior to 4pm check-in) or late departures (after 11am check-out time) to shower, change and store small personal items while they continue to enjoy the resort’s amenities. Facilities include lockers, showers, restrooms, changing facilities and bathing suit dryers.

* The Reef Atlantis have their own respective in-transit lounges located on the first floors near the elevators.

* If your room is ready before 4pm, you will be allowed to check-in early.

* If you are leaving after 11 am, please let us know 24 hours in advance.

* The front desk will make every effort to manage requests for late check-out.

Atlantis is not an all-inclusive Resort; it is a full service Resort. As the guest, you have full access to all Atlantis water park features at no additional cost. Included are 11 swimming areas, 11 water slides, two Lazy River Rides, our protected Paradise Lagoon, The Dig, the Predator’s Lagoon, all of our marine life habitats, and the ocean beach area. Beach towels are provided daily at no charge once within the water park. All other Atlantis services such as the Dolphin Cay, Mandara Spa, the Comedy Club and our Business Center, are yours to enjoy for a nominal fee.

Meal plans are available to enhance your experience at the resort. These plans vary and offer guests options depending upon where they would like to dine and where they are staying within the resort.

Meals are not included with your room reservation; however as a guest of the resort you will have full signing privileges at any of our restaurants or lounges.

Resort and sports attire is appropriate throughout the day. Shoes and cover-ups are required in the lobbies and in all indoor restaurants, lounges and public places at all times. Clothing specifically designed for tennis should be worn on the courts.

Pool:

Pool attire, swim suits and similar apparel

The climate in the Bahamas is sub-tropical.In the islands there are basically two seasons: Wet and Dry.

Average temperatures range between 70 to 90 degrees Fahrenheit.

The Wet Season is from June through November which is also the hurricane season.

The height of the tropical activity is traditionally between August and October.

The Dry Season, much cooler and less humid, is between December and May.

Temperatures as low as the 60s during the Dry Season are rare but do happen.

Bright colored loose airy clothing is the recommended daytime wear.

A light sweater or jacket should be part of your travel gear during the Dry Season.

Brief heavy showers are common throughout the year. We call that Liquid Sunshine.

The Hurricane Guarantee ensures that you can purchase your vacation with confidence.

In the event that a hurricane watch or warning is issued by the United States’ National Hurricane Center within fourteen (14) days prior to your date of arrival for New Providence, The Bahamas, guests with confirmed reservations can cancel your reservation up to the moment of scheduled departure. You then have the option to rebook your vacation without penalties for a stay to be completed within one (1) year of the original arrival date, subject to terms and conditions.

ATMs are located in the Casino and may be used with credit cards. There is a service charge.

Yes, please follow the steps below before arriving.

1. Notify all of your issuing banks (ATM and Credit Card) you’ll be traveling to the Bahamas and the dates you’ll be traveling on before you leave to ensure access to your funds readily.
2. Check with your issuing banks to see whether your ATM or Credit card is subject to daily spending or withdrawal restrictions while abroad.
3. Be sure you know your PIN for your debt or credit cards so you can get local currency from ATMs worldwide.

While Atlantis is open to the world, there are a few regulations concerning age which are strictly enforced.

 

Minimum age requirements at Atlantis:

* To reserve a room ~ 18 years or older**

* To drink alcohol ~ 18 years or older

* To gamble ~ 18 years or older

**One person staying in each room must be at least 18-years-old or above to confirm a room in The Reef. This guest must hold a major credit card in their own name to be used at check-in.

As of January 6^th, 2019 the valet pricing increased to $16.75 per day and per day self-parking rates are as follows:

* 0-3 hours – $9.67

* 3-6 hours – $11.82

* 6-10 hours – $13.97

* 10-12 hours – $16.12

* 12 – 24 hours or for lost tickets – $19.35

* Pricing is inclusive of Value Added Tax (VAT)

* All pricing here are for reference only. Actual price might be different.

Cell Phone usage at Atlantis: Contact your cell company to inquire about your international options.

You can rent a Batelco serviced cell phone upon arrival at Atlantis Business Center.

Calling Atlantis Guests: Please call Atlantis directly 242-363-3000.

Ask for your guest’s name used at check-in.

The call will be transferred and you can leave a message on their voice mail.

Because of the enormous number of faxes received daily, we do recommend calling guests as your first option.

Faxing Atlantis Guests:

To ensure the fax reaches your contact, supply the guest’s contact information on the cover page. Guest contact information must include reservation name, arrival date, tower and room number. Call your contact to advise the fax was sent. Guest must retrieve their fax at the front desk.

The Reef – 242-363-6971

Emailing Atlantis Travelers:

There are no facilities to transfer e-mails to guests at the hotel. Guests can check their personal e-mails in our library while at Atlantis.

Although tap water is safe to drink, it is a precious commodity in The Bahamas. Bottled water is available in the restaurants, lounges, Sundries Store and guestroom bar for a fee.

All our units has a kitchen and basic kitchen stuff, e.g. pots, pans, bowls and tableware, so you can cook for yourself. There’s a grocery store called “The Village Grocery Store” at the Paradise island which is about 15 min walking distance from the Reef. The best walking path is to use the resort internal routes from Reef to Royal, then get to the store.

Atlantis do not allow pets of any type at the Paradise Island. The only exceptions are registered service animals such as Service Dogs. To register your service animal, call Guest Services for details at 242-363-3000.

All our standard guest rooms have a maximum occupancy of up to four persons in the room.

Enjoy the freedom of wireless (WiFi) internet access. Service is available at The Beach lobby, Coral Lounge in The Coral lobby, Plato’s Lounge in The Royal lobby and Harborside. WiFi is included within your daily resort fee for stays at The Reef. Harborside Internet fees are as follows:

24 hours-$21.95, 48 hours-$43.90, 120 hours-$109.75,

72 hours-$65.85, 144 hours-$131.70,

96 hours-$87.80, 168 hours-$153.65

Number of devices: 4

Speed: 5MB

All guest rooms offer two options for visitors who prefer to access the internet in the privacy of their rooms. A wired data port is available for those who bring their laptop and wireless internet is available via the NXTV interactive menu. Wireless keyboards are provided in each room and the pricing for these two options is the same as listed above.

Complimentary Internet Access is available for 20 minutes per day, per person at 4 Stations in the The Coral Library.

Please note that all prices, features, options and availability of Atlantis Internet Services are subject to change at anytime without notice.

*A Value Added Tax (VAT) will be added to internet fees.

* All pricing here are for reference only. Actual price might be different.

The resort has a voltage capacity of 110V for U.S. and Canadian electric razors, hair dryers and other standard electrical equipment used in guest rooms. All European appliances require an adapter, which can be obtained from Housekeeping.

Almost completely wheelchair accessible, they strive to provide the best for all the Atlantis guests. Handicap friendly accommodations are offered on a limited basis.

Atlantis Features:

Only limitations for handicap visitors are the actual beach and waterslides.

The hallway areas between towers provide elevators near the staircases.

All public areas at Atlantis are wheelchair accessible with minimal navigation.

Wheelchair Rentals:

Motorized chairs are available for $45 and $65 per day, depending on type.

Non-motorized are available for $20 per day.

Contact Cardinal Mobility in advance of your arrival for this service. Call directly at 242-363-3000 extension 65036 or check out their website at www.cardinalmobility.com

*Prices, services and availability of handicap services, options and rooms are subject to change at anytime without notice.

*A Value Added Tax (VAT) will be added to rental fees.

* All pricing here are for reference only. Actual price might be different.

Most rooms have a coffee maker, iron and ironing board, hair dryer and in-room safe for the storage of valuables.

Olives, The Bahamian Club, Casa D’Angelo, Chop Stix, Seafire Steakhouse, Mosaic, Poseidon’s Table, Frankie Gone Bananas, The Point Restaurant, Virgil’s Real BBQ, Murray’s Delicatessen, Lagoon Grill and Carmine’s all welcome children.

Resort and sports attire is appropriate throughout the day. Shoes and cover-ups are required in the lobbies and in all indoor restaurants, lounges and public places at all times. Clothing specifically designed for tennis should be worn on the courts.

Casual Restaurants:

Resort Casual

T-shirts or polo shirts, shorts or jeans, skirts or sundresses, and similar apparel are recommended. No swim suits or cutoff shorts. Shoes are required.

Resort Upscale

Dress t-shirts or polo shirts, dress shorts, slacks or jeans, sundresses or skirts and similar apparel. No swim suits, cut-off shorts, logo or silk-screened t-shirts.

Gourmet Restaurants:

Resort Upscale

Dress t-shirts or polo shirts, dress shorts, slacks or jeans, sundresses or skirts and similar apparel. No swim suits, cut-off shorts, logo or silk-screened t-shirts.

Resort Elegant

Dress t-shirts or polo shirts, slacks, sundresses or skirts and similar apparel. No shorts, jeans, tennis shoes, logo or silk-screened t-shirts.

The babysitting service is an in room service only, meaning that the babysitter comes to your room and baby sits, but is not allowed to take the child/children out of room unless they are accompanied by the parent/parents.

All of the babysitters are CPR certified and have childcare qualification as well as background and security checked by Atlantis Security Department.

There is a fee of $25.00 an hour (based on one child) and $10.00 for each additional child per hour. If the sitting is booked between 10:00pm-7:00am the fees are $30.00 (based on one child) and $10.00 for each additional child per hour.

There is a 3 hour minimum requirement for each sitting. A sitting that last more than six (6) consecutive hours, the guest will have to provide the babysitter with a meal or allow her a 30 minute break. She brings to the room with her an agreement form that has to be completed prior to the service.

There are ABSOLUTELY NO cash transactions. Any tip or gratuity you wish to give the babysitter must be added to the form and the total amount will be charged to your account.

If you wish to cancel or adjust the booking time, you will have to give them at least two (2) hour notice in advance to avoid a penalty of $60.00 to your account.

* All prices, service options, restrictions and availability of sitters are subject to change at any time without notice.

* A Value Added Tax (VAT) will be added to babysitting fees.

Nurses Station:

Atlantis Mediclinic, located in The Beach, is open from 8:00 a.m. until 8:00 p.m. every day.

There is an outdoor Nurse’s station, located near The Royal. There is a doctor on call 24 hours a day.

Complete valet laundry and dry cleaning service are available. Garments are picked up before 9:00 a.m. are returned the same day. Service is daily except Sundays.

Most visitors to The Bahamas do not need special vaccinations before entering the country. However, travelers over the age of 1 year if arriving after leaving or transiting the following countries: Argentina, Bolivia, Brazil, Colombia, Ecuador, French Guiana, Panama, Paraguay, Peru, Venezuela, Angola, Benin, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, Congo, Congo (Dem, Rep.) Cote d’Ivoire, Equatorial Guinea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guinea-Bissau, Kenya, Liberia, Mali, Mauritania, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, Tanzania, Togo and Uganda must provide a yellow fever vaccination certificate.

Visitors must be vaccinated 10 days before entering The Bahamas.

More information regarding Vaccination Requirements can be found on the following sites: http://wwwnc.cdc.gov/travel/destinations/traveler/none/the-bahamas or the World Health Organization.

Both US and Bahamas Immigration Laws require all travelers to have a valid passport.

Take the following steps to make the most of your credit card(s) while traveling to the Bahamas:

1. Notify all of your issuing banks (ATM and Credit Card) you’ll be traveling to the Bahamas and the dates you’ll be traveling on before you leave to ensure access to your funds readily.
2. Check with your issuing banks to see whether your ATM or Credit card is subject to daily spending or withdrawal restrictions while abroad.
3. Be sure you know your PIN for your debt or credit cards so you can get local currency from ATMs worldwide.

To make dinner reservations:

After you have book the room with us, please contact support@reefowner.com for more information.

Only those restaurants classified as Fine Dining will accept reservations for Dinner.

No breakfast or lunch reservations are accepted at any restaurants.

Dinner reservations are not accepted via fax or e-mail.

Guest Provided Kosher Meals:

Guests may bring their own kosher meals. Contact Room Service 7 days before your arrival.

Ensure that all your food products arrive on property in a satisfactory condition.

Food must be fully cooked in disposable trays, double wrapped in foil.

Food must be clearly labeled by day and meal period (breakfast, lunch or dinner).

Raw food requiring preparation and cooking will not be accepted.

A Culinary Executive will meet you upon arrival at Atlantis, to secure items for storage.

Service Fees:

In Suites: $15 per item warming fee plus room service charge & 15% gratuity.

In Gourmet Restaurants: $35 per item warming fee plus 15% gratuity.

In Specialty Restaurants: $15 per item warming fee plus 15% gratuity.

Atlantis Provided Kosher Meals:

For guests who choose not to bring their own kosher food, Atlantis carries a limited number of Weberman’s frozen kosher entrées for breakfast, lunch or dinner.

Service Fees:

Breakfast: $30 per item plus 15% gratuity

Lunch/Dinner: $40 per item plus 15% gratuity

Dessert: $10 per item plus 15% gratuity

* All pricing here are for reference only. Actual price might be different.

PLEASE NOTE: All prices, fees, services, options, menu choices and programs related to kosher dining are subject to change without notice at anytime. You must contact Room Service prior to arrival at 242-363-3000 with your full dining details and special needs. Kosher meals are not included with our dining plans.

Please consult your own insurance company. Travel Insurance is highly recommended. It provides valuable insurance protection including trip cancellation, interruption or delay. Some of the other features include, lost, damaged or delayed baggage cost, medical expenses in case of an accident or sickness, emergency medical evacuation, worldwide travelers assistance service and accidental death.

Taxis are readily available at Nassau International Airport to transport you to Atlantis.

As you will be traveling to another country, you must present proof of citizenship. All guests full, legal names and children’s ages are required at time of booking and check in. Possession of proper documentation is the responsibility of the passenger. Each passenger must have a valid passport, visa and/or proof of citizenship (such as an original or notarized copy of a birth certificate with an accompanying photo ID with the same name change, or supporting documentation of name such as a marriage certificate). Failure to provide the air carrier or governmental officials with necessary documents will lead to denial of boarding, in which case there shall be no obligation to board the affected passenger or to provide any alternate transportation. The passenger’s failure to provide such documentation may result in automatic flight cancellation without right to a refund.

Starting January 23, 2007 all travelers including U.S. citizens, to and from the Caribbean, Bermuda, Panama, Mexico and Canada must have a passport to enter or re-enter the United States. This is a change from prior travel requirements and will affect all United States citizens entering the United States from countries within the Western Hemisphere who do not currently possess valid passports. This new requirement will also affect certain foreign nationals who currently are not required to present a passport to travel to the United States. Most Canadian citizens, citizens of the British Overseas Territory of Bermuda, and to a lesser degree, Mexican citizens will be affected by the implementation of this requirement.

Traveling to Atlantis, Paradise Island, Bahamas:

* The BEST option for traveling to Atlantis is by airline.

* Contact your travel professional for other options including travel by boat.

* We do not have recommendations concerning travel by boat to the Bahamas.

Complimentary Bus Shuttle Service operates between The Reef, The Cove, The Royal, Harborside Resort, The Coral, The Beach, Ocean Club and the Ocean Club Golf Course every 30 minutes.